Beta version. Last updated September 30, 2026.
Damage policy
Your responsibility as a renter
You are responsible for loss of, or damage to, rented gear up to the replacement value the owner shows on the listing. Normal wear from careful use is not damage.
Replacement value and deposit
Owners set a replacement value and, if they choose, a refundable security deposit. Both are shown on the listing before you book. A deposit is a hold on your card, not a charge, and is released once the owner confirms the gear came back without a reported issue.
Photos at pickup and return
The owner and the renter each take photos of the gear at pickup and again at return, using the handover check on the booking page. These photos are the record if anything is disputed.
If something goes wrong
Report the incident as soon as you can. A person at WildGrid reviews the photos and both sides' accounts; nothing is decided automatically.
This is not insurance. WildGrid does not cover loss or damage itself. Questions? Contact us.